It's been a frustrating and expensive few weeks. On June 23, 2012 I learned I had 30 viruses and 3 hackers. I clicked on a link to get online support. It was a Norton website that my dad found it on. At the time he asked three separate times, "Is this Norton." Each time the answer was yes.
It wasn't Norton. It was ITech, and their technicians must not have understood the question. So, we paid $200.00 for a three month subscription to a company we were not familiar and with technicians who seem to speak English fairly well, but English doesn't seem to be their native language or they're just not listening to me. I'm suspicious of the latter.
They warned if they removed all the viruses there would most likely be significant holes in my computer's memory. I decided to request a refund. They sent me an email receipt the day following the deadline for refunds. I can't function without my computer so we took it to Best Buy's Geek Squad.
Per my instructions [stupid in hindsight] they restored my computer to its factory settings. This essentially removed EVERYTHING. I spent the days after I got my computer back installing programs I'd previously purchased and freeware. With that done I turned to Mozy, my online backup service to restore my documents.
To my horror the diary I'd been keeping had not been backed up. It was gone. So my lesson had been learned. Get a FULL back up of your system before you have your computer restored to its factory settings. I was positive (positively wrong) that I had all of the files I needed. I've got an external drive and online back up service. I'd have never thought losing anything was possible. Teach me to think, huh?
By J. Aday Kennedy
The Differently-Abled Writer & Speaker